Email- Convert mailbox to shared mailbox

Steps:

eg: for customer XYZ

1. Login to Vsphere Client.
2. Go to Non-Cloud-Clustor 01 ---> VPS-WardBurke-EX13-CAS02
3. Open with VMRC
4. Log in using credentials from lastpass vault.
5. Open Exchange powershell and exchange management shell.
6.  Opent the instruction document on the desktop for mailbox conversion.
7. Follow instructions.
8. reply to ticket confirming job completion with details.
9. close ticket.